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Bleonard1991
Level 7

Cancelled subscription

I cancelled Hallmark back in January and every month I keep getting billed $5.99!!! This is getting to be **bleep** and I want a refund! I don’t watch this and I don’t even have this on my tv! 

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2 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: Cancelled subscription

Hi @Bleonard1991,

Thanks for the post.

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Thanks,

Mary

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makaiguy
Level 20

Re: Cancelled subscription

Does the charge indicate it comes from Roku, from some other service (Amazon, Hulu, etc.), or maybe from Hallmark itself?

The first thing I would do is make sure that you really got Hallmark canceled.

Log into https://my.roku.com/account/subscriptions. Any currently in force subscriptions you've obtained through Roku will be shown there and may be unsubscribed.

Any subscriptions you've obtained through other services (Hulu, Prime Video, etc.) will have to be unsubscribed through those services.

Any subscriptions obtained directly from the channel will have to be unsubscribed on the channel's website.

Note that most (all?) subscriptions pre-pay (or provide a temporary free trial) for a defined subscription period and auto-renew when the subscription period expires. When you unsubscribe it stops the auto-renewal but the current subscription stays active until the current subscription period runs out. Few, if any, will cancel immediately and refund the unused portion of your prepaid subscription. This is all explained in the conditions you agree to when you subscribe (you know, all that stuff we all agree to without actually reading it).

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