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RyDan
Level 7

Cancelled a Subscription - Renewed by Roku With Out My Permission

I was buying BritBox for a few months - decided that the programing wasn't worth the $6.99.  I missed the June cancellation date by a few days but entered my cancellation request anyways.  I take a screen capture of the request and go on my way.  July 21st, I get debited again and my account shows I'm active on Britbox.  No one in my family has access to this account.  I went to send in an email to customer service and after 1.5 hours finally gave up, the website wasn't working for emails. Roku used to be a great company. I ordered 3  Express 4k+ boxes only to find out they don't work on hardwired systems.  I'm taking a loss on that.  The email doesn't work so don't tell me I am the problem in all this.

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StreamerUser
Level 20

Re: Cancelled a Subscription - Renewed by Roku With Out My Permission


@RyDan wrote:

I was buying BritBox for a few months - decided that the programing wasn't worth the $6.99.  I missed the June cancellation date by a few days but entered my cancellation request anyways.  I take a screen capture of the request and go on my way.  July 21st, I get debited again and my account shows I'm active on Britbox.  No one in my family has access to this account.  I went to send in an email to customer service and after 1.5 hours finally gave up, the website wasn't working for emails. Roku used to be a great company. I ordered 3  Express 4k+ boxes only to find out they don't work on hardwired systems.  I'm taking a loss on that.  The email doesn't work so don't tell me I am the problem in all this.


1) For your subscription/billing issue, call Roku Customer Service:  (816) 272-8106    choose option 1

2) The Express 4K/4K+ do support ethernet via a USB ethernet adapter ($10-15 at Amazon etc)

e.g.:  https://www.amazon.com/UGREEN-Ethernet-Adapter-All-New-Chromecast/dp/B01N1X28F1/

 

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