Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Cancellation of subscription

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You go to cancel the subscription you tell why and the screen locks so you cannot scroll to bottom to push accept or anything to initiate it. 

 

Seems like classic easy to get in, impossible to get out.

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Level 7

Re: Cancellation

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Went to Chat , and they cancelled it for me. I am good now, I suggest using the Chat to cancel if the reason for cancellation screen freezes on you as it did me. 

 

https://support.roku.com/contactus

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9 Replies
Level 7

Re: Cancellation

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Went to Chat , and they cancelled it for me. I am good now, I suggest using the Chat to cancel if the reason for cancellation screen freezes on you as it did me. 

 

https://support.roku.com/contactus

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Level 7

Re: Cancellation

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Please cancel my dazn

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Level 7

Re: Cancellation

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Not sure if I pushed the right section!? I basically want to cancel my dazn for the time being.

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I no longer wants philo. Can you please stop my subscription?

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Level 21

Re: Billing

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Level 21

Re: Cancellation

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Roku Employee
Roku Employee

Re: Billing

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@Mrceniceros @Fullardsurby48 

Thanks for the inquiry.

As mentioned by @renojim you will need to log into your Roku account on my.roku.com and click Manage my subscription

For more information about how to manage or cancel your Roku-billed subscription, visit our Support page here: How do I manage or cancel a Roku-billed subscription?

If you purchased a subscription through the channel provider directly, you will need to contact the channel support to assist you further with your subscription. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

HOW TO CANCEL? I'M BEING SCAMMED

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HI, 

I'VE BEEN TRYING ALL MORNING TO CANCEL. I'M BEING CHARGED FOR DISNEY & NETLFIX BUT THEY HAVE NO RECORD OF ME! I CAN'T SIGN IN TO ROKU, CAN'T FIND MY ACCOUNT OR CANCEL MY SUBSCRIPTIONS BUT I'M BEING CHARGED EVERY MONTH

WHERE THE **bleep** IS CUSTOMER SUPPORT? NO ONE TO CONTACT? 

HELP

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Roku Employee
Roku Employee

Re: HOW TO CANCEL? I'M BEING SCAMMED

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@JanMills09 

Thanks for the post.

Not quite sure what's going on in regards to you account. We would recommend reaching out to our Support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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