Roku Community

georgerchess · ‎02-04-2020

You go to cancel the subscription you tell why and the screen locks so you cannot scroll to bottom to push accept or anything to initiate it.

Seems like classic easy to get in, impossible to get out.

georgerchess · ‎02-04-2020

Went to Chat , and they cancelled it for me. I am good now, I suggest using the Chat to cancel if the reason for cancellation screen freezes on you as it did me.

https://support.roku.com/contactus

View solution in original post

RokuMary-F · ‎12-07-2021

Hi @Dav59,

Thanks for posting in the Roku Community!

Please follow these steps to cancel or unsubscribe from a mobile device or PC.

Go to my.roku.com on your computer or smartphone.
If prompted, sign in to your Roku account. If you have trouble logging in, learn how to recover your login details.
Scroll down and select Manage your subscriptions.
Locate the channel under Active Subscriptions and select Cancel subscription.
Select a cancelation reason to complete the process.

Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.

Hope you'll find this info useful. Let us know in case you've still got any questions.

Regards,
Mary

View solution in original post

georgerchess · ‎02-04-2020

Went to Chat , and they cancelled it for me. I am good now, I suggest using the Chat to cancel if the reason for cancellation screen freezes on you as it did me.

https://support.roku.com/contactus

Mrceniceros · ‎03-30-2020

Please cancel my dazn

Mrceniceros · ‎03-30-2020

Not sure if I pushed the right section!? I basically want to cancel my dazn for the time being.

Fullardsurby48 · ‎03-31-2020

I no longer wants philo. Can you please stop my subscription?

renojim · ‎03-31-2020

@Fullardsurby48

https://my.roku.com/account/subscriptions

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

renojim · ‎03-31-2020

https://my.roku.com/account/subscriptions

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

RokuDanny-R · ‎03-31-2020

@Mrceniceros @Fullardsurby48

Thanks for the inquiry.

As mentioned by @renojim you will need to log into your Roku account on my.roku.com and click Manage my subscription.

For more information about how to manage or cancel your Roku-billed subscription, visit our Support page here: How do I manage or cancel a Roku-billed subscription?

If you purchased a subscription through the channel provider directly, you will need to contact the channel support to assist you further with your subscription.

Thanks,
Danny

Danny R.
Roku Forum Moderator

JanMills09 · ‎07-29-2020

HI,

I'VE BEEN TRYING ALL MORNING TO CANCEL. I'M BEING CHARGED FOR DISNEY & NETLFIX BUT THEY HAVE NO RECORD OF ME! I CAN'T SIGN IN TO ROKU, CAN'T FIND MY ACCOUNT OR CANCEL MY SUBSCRIPTIONS BUT I'M BEING CHARGED EVERY MONTH

WHERE THE **bleep** IS CUSTOMER SUPPORT? NO ONE TO CONTACT?

HELP

RokuDanny-R · ‎07-29-2020

@JanMills09

Thanks for the post.

Not quite sure what's going on in regards to you account. We would recommend reaching out to our Support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator

Roku Community

Accounts, Billing, & Orders

Cancellation of subscription

Re: Cancellation

Re: Cancellation (cant cancel on my pc)

Re: Cancellation

Re: Cancellation

Re: Cancellation

Billing

Re: Billing

Re: Cancellation

Re: Billing

HOW TO CANCEL? I'M BEING SCAMMED

Re: HOW TO CANCEL? I'M BEING SCAMMED