Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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DeedyReal
Level 7

Cancellation not honored

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I canceled my subscription to BET a few months back using the process on the television for doing so, only to learn through checking on something in my bank records that the subscription continued and I was still be charged the monthly fee for service.  You talk about "Pissed".

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cancellation not honored

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@DeedyReal

Thanks for the post.

For information about how to cancel a subscription visit our Support page here: How do I unsubscribe or cancel my Roku® Pay subscription?

If you need further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cancellation not honored

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@DeedyReal

Thanks for the post.

For information about how to cancel a subscription visit our Support page here: How do I unsubscribe or cancel my Roku® Pay subscription?

If you need further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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makaiguy
Level 20

Re: Cancellation not honored

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Did you actually unsubscribe, or did you just remove the channel?

To unsubscribe:

Log into https://my.roku.com/account/subscriptions. Any currently in force subscriptions you've obtained through Roku will be shown there and may be unsubscribed.

Any subscriptions you've obtained through other services (Hulu, Prime Video, etc.) will have to be unsubscribed through those services.

Any subscriptions obtained directly from the channel will have to be unsubscribed on the channel's website.

Note that most (all?) subscriptions pre-pay (or provide a temporary free trial) for a defined subscription period and auto-renew when the subscription period expires. When you unsubscribe it stops the auto-renewal but the current subscription stays active until the prepaid subscription period runs out. Few, if any, will cancel immediately and refund the unused portion of your prepaid subscription. This is all explained in the conditions you agree to when you subscribe (you know, all that stuff we all agree to without actually reading it).

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