Accounts, Billing, & Orders

[DB25]

Hello Roku support team,

How do i need to cancel payments for TuneIn radio $9.99, that was made thru Roku TV ???

I had a conversation with TuneIn radio Customer Support team and they said "for monthly payment cancellation i need to contact Roku Customer Support team and they will unsubscribe or stop this monthly payment, because it was subcribed thru Roku and only Roku can stop this payment" !

I'm asking, if you can stop this monthly payment of $9.99 for TuneIn radio, please ?!

What information do you need from me and how fast you can do it ??? 

[renojim]

You can manage your subscriptions online:

https://my.roku.com/account/subscriptions

[DB25]

Online it says:

Current Subscriptions

You don't have any active subscriptions or free trials.

But Roku still charged me every month for TuneIn Premium $9.99 ?!

I was trying to reach them on the phone but it's imposible and so wired !? 

[RokuDanny-R · Accepted solution]

@DB25 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[DB25]

I can't, because it doesn't let me put Full name and Email address!

I can put just Phone number and Detailed Description of my problem.

[RokuDanny-R]

@DB25 

Thanks for the note.

If you are not able to contact our Support team, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny