Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Smithy0921
Level 7

Canceling subscription on roku account but forgot my login info

I forgot my login info for my roku account. I need to cancel a showtime roku channel subscription but I can’t get into my account. How do I get my login info or cancel the subscription?

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2 Replies
renojim
Level 21

Re: Canceling subscription on roku account but forgot my login info

The email address you used should be shown under Settings->System->About.  Then try a password reset if you still have access to the email:  https://my.roku.com/password/reset

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Smithy0921
Level 7

Re: Canceling subscription on roku account but forgot my login info

I actually don't remember what email address i used. I was thinking of just cancelling my card so i wasn't charged.