Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Canceling an order that was charged on my account

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I was charged $2.11 for an item that was purchased by accident while searching on roku app. I do not have a need for the item, so I would like to cancel the order with a refund. How can I get this situation resolved?

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Roku Employee
Roku Employee

Re: Canceling an order that was charged on my account

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@QueenRoyal 

Thanks for the post.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Canceling an order that was charged on my account

Jump to solution

@QueenRoyal 

Thanks for the post.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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