Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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QueenRoyal
Level 7

Canceling an order that was charged on my account

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I was charged $2.11 for an item that was purchased by accident while searching on roku app. I do not have a need for the item, so I would like to cancel the order with a refund. How can I get this situation resolved?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Canceling an order that was charged on my account

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@QueenRoyal 

Thanks for the post.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Canceling an order that was charged on my account

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@QueenRoyal 

Thanks for the post.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Hotarujishin
Level 7

Re: Canceling an order that was charged on my account

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I've been there many times wasting my time. Just direct me to an efficient way of canceling an order.

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Hotarujishin
Level 7

Re: Canceling an order that was charged on my account

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Didn't help me a bit. Rats chasing their own tails.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Canceling an order that was charged on my account

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@Hotarujishin 

Thanks for the update.

For order related issues, you will need to reach out to our support team directly as only they will be able to assist you moving forward.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Hotarujishin
Level 7

Re: Canceling an order that was charged on my account.

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How would I do that? The info is overwhelming.

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Canceling an order that was charged on my account.

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@Hotarujishin

I hope you're doing well.

If you're referring on how you can reach out to our support team to assist you with your order, I'd recommend going to the link provided by @RokuDanny-R above. Once you're on our Customer support page, choose 'Questions about returning my Roku device or managing my order' from the drop-down menu. 

Let us know if you have further questions.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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