Accounts, Billing, & Orders

[QueenRoyal]

I was charged $2.11 for an item that was purchased by accident while searching on roku app. I do not have a need for the item, so I would like to cancel the order with a refund. How can I get this situation resolved?

[RokuDanny-R · Accepted solution]

@QueenRoyal 

Thanks for the post.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[Hotarujishin]

I've been there many times wasting my time. Just direct me to an efficient way of canceling an order.

[Hotarujishin]

Didn't help me a bit. Rats chasing their own tails.

[RokuDanny-R]

@Hotarujishin 

Thanks for the update.

For order related issues, you will need to reach out to our support team directly as only they will be able to assist you moving forward.


Thanks,
Danny

[Hotarujishin]

How would I do that? The info is overwhelming.

[RokuKariza-D]

@Hotarujishin

I hope you're doing well.

If you're referring on how you can reach out to our support team to assist you with your order, I'd recommend going to the link provided by @RokuDanny-R above. Once you're on our Customer support page, choose 'Questions about returning my Roku device or managing my order' from the drop-down menu. 

Let us know if you have further questions.

All the best,
Kariza