Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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tmcdono
Level 7

Canceling a subscription

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I signed up for the free trial for HBO & Roku and want to cancel HBO.  I went into Manage My Subscriptions but it says I have no subscriptions.  I went to the Home screen and HBO is not listed, only HBO Now.  I was charged $29.00 for this and want it removed immediately.  How do I do this ASAP?

2 Solutions

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RokuDanny-R
Roku Employee
Roku Employee

Re: Canceling a subscription

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@tmcdono 

Thanks for the post.

Please be aware that if you previously had a free trial through the same Roku account (on any Roku device linked to your account), you will not be eligible for another free trial with that specific service. We highly recommend reviewing the terms for any trial, prior to signing up. 

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuMary-F
Roku Employee
Roku Employee

Re: Canceling a subscription

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Hi @Bonnie_13,

Thanks for posting in the Roku Community!

You may unsubscribe the channels from your TV or online account.
To cancel or unsubscribe from your Roku streaming device:
1. Press the Home button on your Roku remote.
2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
3. Press the Star button * on Roku remote on your remote to open the options menu.
4. Select Manage subscription to view the renewal date and access additional options.
5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
6. When prompted, select Cancel subscription. Roku will display a message confirming the cancellation and your last day of access.
Select Done.
To cancel or unsubscribe from a mobile device or PC
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account. 
3. Scroll down and select Manage your subscriptions.
4. Locate the channel under Active Subscriptions and select Cancel subscription.
5. Select a cancelation reason to complete the process.
Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.
You may also refer to this link: How to unsubscribe or cancel a subscription | Official Roku Support

If you need further assistance, feel free to contact https://support.roku.com/contactus.
Let me know if you have any other questions, and have a good day!
 

Best regards,
Mary

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6 REPLIES 6\
RokuDanny-R
Roku Employee
Roku Employee

Re: Canceling a subscription

Jump to solution

@tmcdono 

Thanks for the post.

Please be aware that if you previously had a free trial through the same Roku account (on any Roku device linked to your account), you will not be eligible for another free trial with that specific service. We highly recommend reviewing the terms for any trial, prior to signing up. 

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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amypete82
Level 7

Re: Canceling a subscription

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Hi! Did you ever figure it out? I do not see HBONow on my account either and I want to cancel it before the trial is over so I will not be charged.

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Ryan_Mantis
Level 7

Re: Canceling a subscription

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I was charged for a subscription I didn’t realize I still had.  It’s crucial that I speak to somebody about getting the issue resolved immediately for financial reasons.  How quick is support about getting back to you on an issue?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Canceling a subscription

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@amypete82 @Ryan_Mantis 

Thanks for the posts.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Bonnie_13
Level 7

Re: Canceling a subscription

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Hi there, I want to cancel showtime on my account.

@Ryan_Mantis wrote:

I was charged for a subscription I didn’t realize I still had.  It’s crucial that I speak to somebody about getting the issue resolved immediately for financial reasons.  How quick is support about getting back to you on an issue?

[personal information removed]

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RokuMary-F
Roku Employee
Roku Employee

Re: Canceling a subscription

Jump to solution

Hi @Bonnie_13,

Thanks for posting in the Roku Community!

You may unsubscribe the channels from your TV or online account.
To cancel or unsubscribe from your Roku streaming device:
1. Press the Home button on your Roku remote.
2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
3. Press the Star button * on Roku remote on your remote to open the options menu.
4. Select Manage subscription to view the renewal date and access additional options.
5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
6. When prompted, select Cancel subscription. Roku will display a message confirming the cancellation and your last day of access.
Select Done.
To cancel or unsubscribe from a mobile device or PC
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account. 
3. Scroll down and select Manage your subscriptions.
4. Locate the channel under Active Subscriptions and select Cancel subscription.
5. Select a cancelation reason to complete the process.
Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.
You may also refer to this link: How to unsubscribe or cancel a subscription | Official Roku Support

If you need further assistance, feel free to contact https://support.roku.com/contactus.
Let me know if you have any other questions, and have a good day!
 

Best regards,
Mary

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