Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Cheryldabney3
Level 7

Canceled subscription why am I being charged?

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I cancel my Hulu & BET & roku is still charging my card Please stop

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RokuDanny-R
Roku Employee
Roku Employee

Re: Canceled subscription why am I being charged?

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@Cheryldabney3 

Thanks for the post.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see what subscriptions you are currently subscribed to.

If you subscribed to those channels through the channel provider directly, you will need to contact those channels' support for further assistance.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Canceled subscription why am I being charged?

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@Cheryldabney3 

Thanks for the post.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see what subscriptions you are currently subscribed to.

If you subscribed to those channels through the channel provider directly, you will need to contact those channels' support for further assistance.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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ajwilderman
Level 7

Re: Canceled subscription why am I being charged?

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I tried under the manage my subscriptions it only shows HULU but i am also getting charged for netflix.

RokuDanny-R
Roku Employee
Roku Employee

Re: Canceled subscription why am I being charged?

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@ajwilderman 

Thanks for the post.

Most customers have a subscription to Netflix through the channel provider directly. Do you have a subscription with Netflix directly? For more information about your Netflix account, you will need to contact them for further assistance. You can reach them here: https://help.netflix.com/en/


Thanks,
Danny

Danny R.
Roku Forum Moderator
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SproutLDS
Level 7

Canceled account, but still being charged. No customer support or log in to contact anyone.

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I canceled my Roku for HBO account a year ago assuming that this would stop the auto pay. I realized a couple months later that the auto pay had not stopped, and I have been charged monthly since. Since I canceled the account I no longer have a log in, but with the situation the customer service is not available to call. I have searched and searched how to contact someone to deal with this on Roku site but cannot find anything other than now finding this to at least post my issue. HBO customer service only supplied the customer service phone number. Does anyone have an idea on how to contact someone at Roku to actually cancel my account and hopefully get refunded for nearly a year of charges?

RokuDanny-R
Roku Employee
Roku Employee

Re: Canceled account, but still being charged. No customer support or log in to contact anyone.

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@SproutLDS 

Thanks for your post.

We would recommend contacting our Support team regarding your inquiry. You can reach our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you. Since you are unable to login using your old account, please feel free to contact them with your current login that you use to access the Community and simply state that you are having issues with your previous account and provide them with the necessary information for them to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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beverlygebhardt
Level 7

Re: Canceled subscription why am I being charged?

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Haven't been in Maryland since 7/26/20 why am I still being charged?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Canceled subscription why am I being charged?

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@beverlygebhardt 

Thanks for the post.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see what subscriptions you are currently subscribed to.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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ANGRYWOMEN
Level 7

Re: Canceled subscription why am I being charged?

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THERE HAS BEEN A CANCELLATION BEFORE THE "FREE" TRIAL WAS UP! WHY IN THE WORLD AM I BEEN CHANGED FOR SHOWTIME AMD CBS ALL ACCESS??? I NEED MY MONEY BACK OR CREDITED TO DISNEY PLUS AND BET PLUS FOR 4 MONTHS!!! YOU GUYS ARE WRONG FOR THAT! 

L.A. JOHNSON,

AN ANGRY BLACK WOMEN!!!!!!!!!!!!!!

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Madison52
Level 7

Still being charged after cancellation

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I canceled my roku months ago and am still being charged monthly. It will not let me login and does not send me an email to rest my password. I have not been able to get in touch with anyone because no one works the phones and there is no email. I am pretty upset and not pleased with my experience. This will definitely affect my recommendations for roku products and services. 

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