Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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MamaBee93
Level 7

Cancel order

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I lost my Roku stick last week and ended up having to buy a replacement remote. My remote is currently on back order and will not be shipped until February. I found my remote a few days ago and need to cancel my order. When I go through account, billing and orders; it only gives me the option from purchasing the device from a retailer, SlingTV and Hulu. I ordered the device from the Roku website under my account. What do I need to do to cancel my order and get a refund? #LinksToProduct

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cancel order

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@MamaBee93 

Thanks for the inquiry.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cancel order

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@MamaBee93 

Thanks for the inquiry.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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