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Elizabeth42
Level 7
‎03-09-2020 02:41 PM

Cancel my order of the Roku Express?

I enjoy my Roku and encourage family and friends to get it! However I can’t cancel an order I placed on 3/7/202. It hasn’t shipped yet. My goal is to cancel the order now and avoid returning it for a refund. I’m concerned that my request is not going to happen because I can’t talk to any Roku staff about my order. I decided I couldn’t wait for the Roku Express item so I went to the store and purchased it. There hasn’t been any support given to me since my inquiry on March 7. No contact information is available. I’m very frustrated with Rokus customer service. Please cancel my order ASAP!!! Order number 102251484 

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RokuDanny-R
Roku Employee
Roku Employee
‎03-10-2020 09:31 AM

Re: Cancel my order of the Roku Express?

@Elizabeth42 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your concerns to our Support team. They will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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