Accounts, Billing, & Orders

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Justinscholz
Level 7

Cancel a subscription but i purchased the subscription under an account email that is not mine

I purchased this roku from someone else and never logged out but put in my payment info and subscribed to espn + now i want to cancel but it wont let me because i have to sign in at roku.com but i dont know login info.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cancel a subscription but i purchased the subscription under an account email that is not mine

@Justinscholz 

Thanks for the note.

We would recommend disputing this charge with your credit card provider, as the only way to remove your information from the account would to be to have access to that account.

We would also recommend trying to perform a factory reset on your device to set up the device new and creating a new Roku account for yourself.

For more information about how to perform a factory reset and create a new Roku account, visit our Support pages here: 
How do I factory reset my Roku® streaming device?
How do I create a Roku® account?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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