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Anderwalk
Reel Rookie

Cancel Subscription for Peacock

My account shows at Premium. System will not allow me to cancel or charge to free Service. The system shows at no Subscriptions. How can I cancel my access to Premium for Peacock before I'm charged when its due?

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15 REPLIES 15
Ello2022
Roku Guru

Re: Cancel Subscription for Peacock

Are you subscribed through Roku or through Peacock?

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Anderwalk
Reel Rookie

Re: Cancel Subscription for Peacock

Roku

Ello2022
Roku Guru

Re: Cancel Subscription for Peacock

So log into your Roku account look under subscriptions and cancel it

Hector-Roku
Retired Moderator

Re: Cancel Subscription for Peacock

Hi @Anderwalk, thank you for letting @Ello2022 and us know you're subscribed through Roku. In this case, we will be reaching out to you directly here on the Roku community to look further into your Peacock subscription. Please keep an eye out in your inbox for us to further assist!

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Anderwalk
Reel Rookie

Re: Cancel Subscription for Peacock

It doesn't allow me to update to change to free.

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DBDukes
Community Streaming Expert

Re: Cancel Subscription for Peacock

@Anderwalk 

Just cancel. It's then the free tier.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Ello2022
Roku Guru

Re: Cancel Subscription for Peacock

@Anderwalk  Peacock is FREE to everyone. But certain shows and movies require a premium subscription. When you cancel your premiums subscription  it will automatically default to the free version. It’s that easy 

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Anderwalk
Reel Rookie

Re: Cancel Subscription for Peacock

I know its free to everyone. I need help canceling my premium account. The system will NOT all me to cancel or change. Please advise.

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Re: Cancel Subscription for Peacock

I’m subscribed and being charged through roku

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