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Josie46d
Level 7

Cancel Subscription Not Listed in "Manage Subscriptions"

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On January 11, 2020, I started a Sling subscription and would like to cancel the subscription on January 18, 2020. I logged into Sling using the original email confirmation to finish setting up my account. However, Sling is indicating that I enrolled through Roku but I cannot find the subscription listed. Any recommendations for cancelling the subscription?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cancel Subscription Not Listed in "Manage Subscriptions"

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@Josie46d 

Thanks for the note.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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boogernose
Level 18

Re: Cancel Subscription Not Listed in "Manage Subscriptions"

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I would go to Settings within SlingTV app and sign out immediately then remove the app.

Then work it out with Roku

talk to one of these guys @RokuTannerD  or @RokuDanny-R  tomorrow.

---A problem clearly stated is a problem half solved---.
RokuDanny-R
Roku Employee
Roku Employee

Re: Cancel Subscription Not Listed in "Manage Subscriptions"

Jump to solution

@Josie46d 

Thanks for the note.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post