Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Cancelled order for Roku Ultra how long before refund

@frankintally @Crazychris 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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frankintally
Level 7

Re: Cancelled order for Roku Ultra how long before refund

Doing as you suggest does not answer my question!

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chainers
Level 7

Why am I not able to cancel my order?

Someone in customer service please contact me.  I cannot make any changes or cancel my order.  Your system does cannot find my order even when entering all the correct information from the email confirmation.  There is no way for me to contact customer support to resolve this issue and is a very poor first touch point for me.  Please get in contact with me ASAP.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Why am I not able to cancel my order?

@chainers 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Tpc
Level 7

Re: Cancel Order or return device

I want to return 1 Roku Ultra.  Box is unopened.

Package was mailed on Dec 17, 2020 from San Jose, CA.

[personal information removed]

Thank you, Thomas Currier

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cancel Order or return device

@Tpc 

Thanks for the inquiry.

As stated in my previous post, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
wjhjam
Level 7

Re: Cancel Order or return device

See my post about my own experience. I had to have the credit card company dispute the charge. The support by Roku is totally inadequate. I had the same experience of emailing them and getting no response. Have no intention of purchasing anything directly from them ever again. It's funny, when they first came out years ago, the support was amazing, now, it's just at rock bottom!

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best6893
Level 7

Re: Cancel Order or return device

how do I return the 2 remotes you sent , I only ordered 1 and got 2 . I would like to return both.  order # is 103364067 / serial # 20EFBO4DCA7 It came from contec Holdings on may 7 th 2021 please let me know and send me a return label and credit my account thanks 

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RokuMary-F
Roku Employee
Roku Employee

Re: Cancel Order or return device

Hi @best6893,

Thanks for reaching out to the Roku community!

For order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

We would recommend taking a look at our Support page for more information: Step by step instructions for returns and warranty replacements | Official Roku Support

Please keep us posted if you need further assistance or clarification.

Many thanks,
Mary

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