Accounts, Billing, & Orders

[Toeblacke]

I got a TCL 55R613 connected in Wi/Fi and when i go to watch movies or anything on the Roku chandl nothing works. I'm in Canada it use to work but not anymore. When I click to play it loads for a second then go back. 

All other apps on the TV works DAZN, Netflix, YouTube. So connection isn't the problem. 

[RokuTannerD · Accepted solution]

@Toeblacke Thanks for the note here. In this case, this would be occurring because your TV is registered to a US region Roku account, but your internet connection is located in Canada. In order to resolve this issue, your TV needs to be registered to a Canadian region Roku account (created in Canada, using a Canadian internet connection) in order to be able to play content from The Roku Channel, and to be able to see the correct selection of available channels on your TV.

In your current setup, you may see channels that are available in 'Streaming channels' that are not available in Canada, and may not work correctly if you try to add them, due to regional differences. 

You can create a new Roku account at my.roku.com in Canada. Then, you'd factory reset your TV and go through the setup process once more to link it to your new Canadian Roku account. 

Let us know if there are any other questions we can help answer! 

Thanks,

Tanner

[klrkt]

How can I tell if my account was created in Canada or US?

In my case "live tv" works.

Some "free content" will take me to plex or elsewhere for a free  trial.

Other "free content" simply just does nothing. e.g. House S1, E1 - and others.

NOTE: The system should post an error code or something.

This is very frustrating.

[TrooperDada326]

@klrkt  It’s your account. Your account is attached to your address. So you’re saying you don’t know where you live? 🤣