Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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ewsjr
Level 7

Can't sign in to account

Trying to sign in to acbut every time I check I am not a robot it says the words you typed don't match image. It never shows any image. Does this every single time. Now support is saying I have to stop using Safari because it won't work. Only Chrome or Firefox. It has worked fine before. Any ideas? I don't want to add those browsers just for one account. Thanks.
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2 Replies
Basil
Level 10

Re: Can't sign in to account

I use Safari and don’t have any issues. But, it might be worth looking at any Safari Extensions you’ve added. One might be interfering with the CAPTCHA.
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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RokuShawnS
Level 10

Re: Can't sign in to account

Also try other browsers.  I sometimes have issues with Chrome, but Safari usually works without issue (as well as IE).
C. Shawn Smith
Community Liaison

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The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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