Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Can't sign in to account

Trying to sign in to acbut every time I check I am not a robot it says the words you typed don't match image. It never shows any image. Does this every single time. Now support is saying I have to stop using Safari because it won't work. Only Chrome or Firefox. It has worked fine before. Any ideas? I don't want to add those browsers just for one account. Thanks.

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2 Replies
Level 10

Re: Can't sign in to account

I use Safari and don’t have any issues. But, it might be worth looking at any Safari Extensions you’ve added. One might be interfering with the CAPTCHA.
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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Level 10

Re: Can't sign in to account

Also try other browsers.  I sometimes have issues with Chrome, but Safari usually works without issue (as well as IE).
C. Shawn Smith
Community Liaison

The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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