Accounts, Billing, & Orders

[redebbie]

I want to cancel one of my streaming services (MHZ), paid through ROKU.   When I go into my account, it says you have no subscriptions.   I tried sending their customer support an email, but I cannot enter my name or email.  The site says they are currently not accepting phone calls.  MHZ is trying to help but I really need to cancel through ROKU.   Any suggestions?

[renojim]

Is there any chance you have more than one Roku account?  Make sure the email address that shows up under Settings->System->About matches the email address you're using to login to https://my.roku.com/account/subscriptions .

[setyre]

i did exactly what it said to do....go to settings.....system...about  and got the email and this is what i got in return

[setyre]

trying to get ahold of these people is a joke

[RokuDanny-R]

@redebbie 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[setyre]

To Danny R....i'm not the one having issues with billing....i'm having issues with my roku cracking and popping and sound being very distorted....not all the time...it's random....if i unplug it and plug it back in it's fine til the next it does it.....i thought it was my sound bar so i just used the TV sound but same thing....so it's not my sound bar....i don't have a problem unplugging and plugging back in, it's just annoying

[RokuDanny-R]

@setyre 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue that you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny