Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Can't reach support

I want to cancel one of my streaming services (MHZ), paid through ROKU.   When I go into my account, it says you have no subscriptions.   I tried sending their customer support an email, but I cannot enter my name or email.  The site says they are currently not accepting phone calls.  MHZ is trying to help but I really need to cancel through ROKU.   Any suggestions?

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6 Replies
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Level 16

Re: Can't reach support

Is there any chance you have more than one Roku account?  Make sure the email address that shows up under Settings->System->About matches the email address you're using to login to https://my.roku.com/account/subscriptions .

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Level 7

Re: Can't reach support

i did exactly what it said to do....go to settings.....system...about  and got the email and this is what i got in return97257552_3158713300817468_451260424105492480_o.jpg

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Level 7

Re: Can't reach support

trying to get ahold of these people is a joke

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Roku Employee
Roku Employee

Re: Can't reach support

@redebbie 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Can't reach support

To Danny R....i'm not the one having issues with billing....i'm having issues with my roku cracking and popping and sound being very distorted....not all the time...it's random....if i unplug it and plug it back in it's fine til the next it does it.....i thought it was my sound bar so i just used the TV sound but same thing....so it's not my sound bar....i don't have a problem unplugging and plugging back in, it's just annoying

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Roku Employee
Roku Employee

Re: Can't reach support

@setyre 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue that you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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