Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Search instead for 
Did you mean: 

Can't log into Roku account

When I fill in my email and password on my pc and hit "Sign In" I get a red "required" note above the sign in button.
I took a pic of the window but don't know how to paste it to this message.
I couldn't create an account using my pc either. I had to use my smartphone. I would really like to use my pc than my smartphone.
Win10 and Firefox.
0 Kudos
8 Replies
Basil
Level 10

Re: Can't log into Roku account

"igotthelife69" wrote:
When I fill in my email and password on my pc and hit "Sign In" I get a red "required" note above the sign in button.
I took a pic of the window but don't know how to paste it to this message.
I couldn't create an account using my pc either. I had to use my smartphone. I would really like to use my pc than my smartphone.
Win10 and Firefox.

Are you using an auto-fill process or plugin? If so, turn that off.

If you aren’t able to log in still, remove all cookies that contain “roku” then reboot the computer.
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
0 Kudos

Re: Can't log into Roku account

Still doesn't work
0 Kudos
jeffrok
Level 11

Re: Can't log into Roku account

There might be something else such as a Captcha authentication that you're not hitting. If you can post a screenshot, upload it to a free image hosting site and post that here, we can see exactly what you see.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
0 Kudos

Re: Can't log into Roku account

I didn't see a Captcha authentication. Here's the screenshot. Thanks
http://funkyimg.com/view/2KScL
0 Kudos
RokuShawnS
Level 10

Re: Can't log into Roku account

C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
0 Kudos

Re: Can't log into Roku account

I didn't see a Captcha authentication. Here's the screenshot. Thanks

http://funkyimg.com/view/2KScL
0 Kudos
jeffrok
Level 11

Re: Can't log into Roku account

Do you have any pop up or ad blockers enabled in Firefox? If so, try disabling any and all extensions, just to be safe.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
0 Kudos

Re: Can't log into Roku account

Got it to work when I started Firefox in safe mode. I never had this issue on ant other website.
0 Kudos