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alexwasserman
Level 7
‎04-13-2020 06:21 PM

Can't link payment method to my account

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Hi,

I'm trying to setup a new Smart TV and at the beginning it prompts me to login with my Roku account linking it.

Linking requires a payment method - none of my cards or PayPal work though.

What am I doing wrong?

 

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee
‎04-17-2020 03:01 PM

Re: Can't save my payment information either with a credit/debit card or PayPal

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Hi everyone,

Thanks for the note.

The issue regarding your payment method information should be resolved.

We would recommend checking out the information regarding updating your payment method on your Roku account on our Support page here: How do I update or remove the payment method for my Roku account?

If you are still unable to resolve the issue, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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28 Replies
KHouk18_
Level 7
‎04-13-2020 04:58 PM

Linking Debit/Credit Card to Account

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I am trying to set up my roku account, but cannot get a debit/credit card link. I have tried 3 different cards and my PayPal account and I still get the notification that’s my cards can’t be linked at this time. Am I doing something wrong?

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Laeeq
Level 7
‎04-13-2020 05:22 PM

Re: Linking Debit/Credit Card to Account

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I’m getting the same message. Tried with two different cards a total of 5 times.

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jaythewise
Level 7
‎04-13-2020 05:58 PM

Re: Linking Debit/Credit Card to Account

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I'm having the same issue. Trying to update my card info and I keep getting the same message. I currently have an open ticket with their support.

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davelokey
Level 7
‎04-13-2020 06:24 PM

Re: Can't link payment method to my account

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I'm having the same problem.  I'm assuming that it is a site issue

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KamJam
Level 7
‎04-13-2020 06:36 PM

Re: Can't link payment method to my account

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Ditto   - Tried 5 times thinking I was making a mistake.  MY BLOOD PRESSURE IS UP

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Kitschiosity
Level 7
‎04-13-2020 07:34 PM

Re: Can't link payment method to my account

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Same here. I tried so many times with multiple cards, and tried PayPal. Get an error msg each time saying "unable to save". So frustrating.

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Elliottjj
Level 7
‎04-13-2020 08:15 PM

Re: Can't link payment method to my account

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Same here.  I’ve tried like 10 times.  System must have C19

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Candii
Level 7
‎04-13-2020 10:33 PM

Can't save my payment information either with a credit/debit card or PayPal

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WILLIAMJR
Level 7
‎04-14-2020 03:56 AM

Re: Can't link payment method to my account

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HAVING SAME PROBLEM... TRIED MULTIPLE TIME 2 CARDS PLUS PAYPAL... SAME RESULT....

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