I'm setting up my Roku Ultra for the first time, and the website has me stuck at the credit card page. I type in my info, hit submit, and the next page is the same page with all my info cleared off and a notice on top saying the website cannot process the info at this time. I'm not trying to pay for anything, just trying to use my new Roku. There is not visible way to skip this step. Has anyone seen this before?
Yes, there are quite a few similar complaints in the last several days. Looks like it is a problem at Roku's end. As this impedes their revenue flow you KNOW this will get quick attention.
I have had issues updating my payment method for 3 days!!!! No one will email back from ROKU and it is not turning my account back on - very frustrated as my updated payment is valid.....HELP!!!
So, this won't help anyone else on here, but I tried again, and now I can add a payment method. I didn't change anything - it just worked. Over the last day or so several times I logged in and there wasn't even an option to add a payment. Then, finally it reappeared, and worked.
I'd also put in a ticket with support, and their engagement wasn't helpful at all - they just told me to try again on the form, which I'd been continuously doing anyway.
Given that I tried from several computers, my phone, and different browsers, I'm just guessing that whatever was blocked was resolved, or something was silently fixed by support for my account.
Thanks for the note.
The issue regarding your payment method information should be resolved.
We would recommend checking out the information regarding updating your payment method on your Roku account on our Support page here: How do I update or remove the payment method for my Roku account?
If you are still unable to resolve the issue, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.
So In payment options, I keep entering in the correct info on my card, but never works!! It says it can't validate it even though it works everywhere else. Disney plus still works for some reason even after the free trial, and I still haven't billed! Help?! #RokuHelp #DisneyPlusHelp
Thanks for the note.
We would recommend taking a look at our Support page here: How do I update or remove the payment method for my Roku account?
If you still need assistance with updating your payment method on your Roku account, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.