Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Search instead for 
Did you mean: 
ddusin
Level 7

Can't enter billing information

Jump to solution

I can't enter a new Credit card or use paypal. I have tried on my phone and on a computer. I keep getting the following error "An error was encountered with the form. Please correct the highlighted fields."

0 Kudos
1 Solution

Accepted Solutions
Highlighted
ddusin
Level 7

Re: Can't enter billing information

Jump to solution

I figured it out. The phone number field had dashes in it. It wasn't highlighted but once I removed them it saved.

View solution in original post

0 Kudos
1 Reply
Highlighted
ddusin
Level 7

Re: Can't enter billing information

Jump to solution

I figured it out. The phone number field had dashes in it. It wasn't highlighted but once I removed them it saved.

View solution in original post

0 Kudos