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jellocopter
Level 7

Can't cancel UFC Pay-Per-View

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Why can't I cancel my pay-per-view?  There should be an option.  I can't believe how unhelpful customer support is.  This is ridiculous.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't cancel UFC Pay-Per-View

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@jellocopter @angelw3angels 

Thanks for the posts.

For billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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angelw3angels
Level 7

Re: Can't cancel UFC Pay-Per-View

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yeah I just got a charge for this & I have NO IDEA how it happened???????? Also got charged for an ESPN + something I didn't purchase.......... Soooooooo ticked right now that there isn't a customer service number to call & get help. my stupid roku stick continues to lose volume so I have to unplug and start over. it wouldn't turn back on in the process of us pushing the play button & I finally got it to come on (nothing I did, it just decided to work) & I thought ir was just back to it's normal **bleep** self & I checked my email & saw charges......... I will NEVER buy another roku stick of ANY sorts if this isn't resolved...... it's bad enough I hav to unplug on a daily basis just to have volume............. so mad right now. I NEED CONTACT INFO!!!!!!!!!!!!!! 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't cancel UFC Pay-Per-View

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@jellocopter @angelw3angels 

Thanks for the posts.

For billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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