Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Can not validate card

My roku account says it can not validate my card however it says it is validated snd saved correctly on my profile. I’ve deleted the card and added it back, tried everything I can think of even reset the tv. Still get the same message that I need to update my card information... update it and it says it can verify it 

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Can not validate card

Thanks for reaching out, @Bojack.

For account, billing, or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: They will be able to further assist you.



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