Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Bojack
Level 7

Can not validate card

My roku account says it can not validate my card however it says it is validated snd saved correctly on my profile. I’ve deleted the card and added it back, tried everything I can think of even reset the tv. Still get the same message that I need to update my card information... update it and it says it can verify it 

0 Kudos
1 Reply
MaryFranco
Roku Employee
Roku Employee

Re: Can not validate card

Thanks for reaching out, @Bojack.

For account, billing, or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

0 Kudos