Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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jgunder
Level 7

Can no longer log in to my account

I recently order a product from Roku and created a first time account.  I received the conformation email about the order.  But I can't login back in to my account.  I do not receive an email to reset my password.  I am beginning wonder if I ordered from a fake Roku website.  Any help will be great.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can no longer log in to my account

@jgunder 

Thanks for the inquiry, I would be happy to look into this issue for you.

Please send me a PM with your Roku account email address, and include the order from the confirmation order. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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