Accounts, Billing, & Orders

[afranco8a]

I received an email from ROKU about a free CraveTV offer for 2 months. I suppose this is a scam but I wanted to find out if anyone has received a similar e-mail from Roku@email1.roku.com with the subject "Have your redeemed your CRAVE offer yet?".

[RokuDanny-R · Accepted solution]

@afranco8a 

Thanks for the inquiry.

Please be aware that email that you received is from a legitimate Roku email address and is not a scam address.

If you need further assistance or have more questions regarding your account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[afranco8a]

Thanks!

[sparky073]

I'm trying to get the 2 months free but I don't see the offer when I launch Crave. Any suggestions about how I redeem this offer?

[RokuIrene-S]

Hi @sparky073

Thanks for the post.

As mentioned by @RokuDanny-R above, please contact our Billing team directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Question about my account or billing". They are the best ones to help you out with that matter.

 
All the best,
Irene