I received an email from ROKU about a free CraveTV offer for 2 months. I suppose this is a scam but I wanted to find out if anyone has received a similar e-mail from Roku@email1.roku.com with the subject "Have your redeemed your CRAVE offer yet?".
Thanks for the inquiry.
Please be aware that email that you received is from a legitimate Roku email address and is not a scam address.
If you need further assistance or have more questions regarding your account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Thanks,
Danny
Thanks for the inquiry.
Please be aware that email that you received is from a legitimate Roku email address and is not a scam address.
If you need further assistance or have more questions regarding your account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Thanks,
Danny
Thanks!
I'm trying to get the 2 months free but I don't see the offer when I launch Crave. Any suggestions about how I redeem this offer?
Hi @sparky073
Thanks for the post.
As mentioned by @RokuDanny-R above, please contact our Billing team directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Question about my account or billing". They are the best ones to help you out with that matter.
All the best,
Irene