I've been SCAMMED. We signed for free CBS trial. I am a senior citizen. Watched a few shows for a week and then I signed out after looking through the menus for a way to say I didn't want it. No way to say that, so I just signed out and made sure CBS wasn't used again. Now I'm billed $5.99 and I've complained to ROKU. I feel it's dishonest, because I was never informed how to go about actually cancelling CBS with the remote. I looked at the CBS menu, nothing there for canceling. Now I know that the star on the remote must do it. How would I know, they didn't tell me. Dishonest; we've been tricked. I would appreciate a refund and will come back here to report a happy ending if needed. BTW the service, at $5.99 with limited commercials as they put it, is bad. The commercials increase as a show progresses, with a long commercial near the end. It's a bad experience.
First, you are better off doing these subscriptions direct from the service web sites instead of through Roku. That eliminates a middle-man.
Most free trials require you to actively cancel a subscription, and that often requires going through either the Roku or the service's web site. If any service asks for a credit card upfront, or you go through Roku, which has your billing info, you need to be VERY proactive about knowing how and keeping track of your subscriptions. They don't cancel just because you don't use it.
Hi Yes it makes sense to review the terms.. Kind of thought I had done that when we signed up. I did one other trial maybe last year, with Starz. I received a message from Roku how it worked and how to unsubscribe if necessary, and it was very helpful. Messages don't cost anything. I don't recall seeing one for CBS All Access. Cheers, Don