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22121
Level 7

CBS All Access BAD Experience

I've been SCAMMED.  We signed for free CBS trial.  I am a senior citizen.  Watched a few shows for a week and then I signed out after looking through the menus for a way to say I didn't want it.  No way to say that, so I just signed out and made sure CBS wasn't used again.   Now I'm billed $5.99 and I've complained to ROKU.  I feel it's dishonest, because I was never informed how to go about actually cancelling CBS with the remote.  I looked at the CBS menu, nothing there for canceling.  Now I know that the star on the remote must do it.  How would I know, they didn't tell me.  Dishonest;  we've been tricked. I would appreciate a refund and will come back here to report a happy ending if needed.   BTW the service, at $5.99 with limited commercials as they put it, is bad.  The commercials increase as a show progresses, with a long commercial near the end.  It's a bad experience.

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6 Replies
renojim
Level 21

Re: CBS All Access BAD Experience

You can either manage subscriptions here:  https://my.roku.com/account/subscriptions

Or, highlight the channel on the Home screen and press the asterisk button (*) on your remote.

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andyross
Level 15

Re: CBS All Access BAD Experience

First, you are better off doing these subscriptions direct from the service web sites instead of through Roku. That eliminates a middle-man.

Most free trials require you to actively cancel a subscription, and that often requires going through either the Roku or the service's web site. If any service asks for a credit card upfront, or you go through Roku, which has your billing info, you need to be VERY proactive about knowing how and keeping track of your subscriptions. They don't cancel just because you don't use it.

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makaiguy
Level 20

Re: CBS All Access BAD Experience


@andyross wrote:

Most free trials require you to actively cancel a subscription, and that often requires going through either the Roku or the service's web site.


This should all be spelled out clearly on the page where you sign up.  If you don't bother to read it, that's not their fault.

 

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RokuDanny-R
Roku Employee
Roku Employee

Re: CBS All Access BAD Experience

@22121 

Thanks for the post.

We highly recommend reviewing the terms for any trial, prior to signing up. 

For further assistance, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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22121
Level 7

Re: CBS All Access BAD Experience

Hi    Yes it makes sense to review the terms..   Kind of thought I had done that when we signed up.    I did one other trial maybe last year, with Starz.  I received a message from Roku how it worked and how to unsubscribe if necessary, and it was very helpful.   Messages don't cost anything.  I don't recall seeing one for CBS All Access.    Cheers, Don

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22121
Level 7

Re: CBS All Access BAD Experience

Thanks for the information.

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