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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

CBS ALL ACCESS subscription not showing up under 'Manage My Subscriptions'

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I signed up for CBS ALL ACCESS through my Roku and wish to cancel my subscription however my subscription is not showing up in the 'Manage My Subscriptions' tab. I signed into CBS ALL ACCESS separately to check if I had signed up through CBS and their website says I have signed up using Roku. Yet again, Roku does not list CBS ALL ACCESS as one of my subscriptions even though I just finished watching it just now. I want to cancel my subscription but neither CBS nor ROKU show my subscription. Which as I said CBS says I signed up through Roku while Roku does not list my subscription at all. Please help!

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Roku Employee
Roku Employee

Re: CBS ALL ACCESS subscription not showing up under 'Manage My Subscriptions'

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@elry2k 

Thanks for the post.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: CBS ALL ACCESS subscription not showing up under 'Manage My Subscriptions'

Jump to solution

@elry2k 

Thanks for the post.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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