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rmarshall48
Level 7
‎01-10-2021 10:03 AM

Build two times in a couple days

I was billed on the first 31st 399 and then on the first of the next month 599 why am I being billed so much money for Roku

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2 REPLIES 2\
Strega
Level 17
‎01-10-2021 12:25 PM

Re: Build two times in a couple days

Did you leave out decimal points???

What are you paying for? 

I don't know if this affects you, but just in case: It doesn't cost money to activate a Roku device.  However, if you call some scammer on the phone, then it can cost a lot.

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RokuDanny-R
Roku Employee
Roku Employee
‎01-13-2021 12:50 PM

Re: Build two times in a couple days

@rmarshall48 

Thanks for the post.

What exactly are the charges for? We would first recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see a list of current subscriptions that you are being charged for.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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