Help

Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
rmarshall48
Level 7
‎01-10-2021 10:03 AM

Build two times in a couple days

I was billed on the first 31st 399 and then on the first of the next month 599 why am I being billed so much money for Roku

0 Kudos
Reply
2 REPLIES 2\
Strega
Level 15
‎01-10-2021 12:25 PM

Re: Build two times in a couple days

Did you leave out decimal points???

What are you paying for? 

I don't know if this affects you, but just in case: It doesn't cost money to activate a Roku device.  However, if you call some scammer on the phone, then it can cost a lot.

0 Kudos
Reply
RokuDanny-R
Roku Employee
Roku Employee
‎01-13-2021 12:50 PM

Re: Build two times in a couple days

@rmarshall48 

Thanks for the post.

What exactly are the charges for? We would first recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see a list of current subscriptions that you are being charged for.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Reply