Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Brazil credit card update problems

It's been 10 days since I have a support response in Brazil. Only one person answers the phone to communicate that the answer comes from Costa Rica and that several people have the same problem of not being able to update their credit card. I want to update the credit card because it is necessary to publish an application. They launched this Roku platform in Brazil without having a local structure to solve problems quickly. Terrible.
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1 REPLY 1\
Roku Employee
Roku Employee

Re: Brazil credit card update problems


I have checked that you’ve been in contact with our support team regarding your unable to update the payment method error. Rest assured that I’ve escalated and created a follow-up to our Brazil support team.

We sincerely appreciate your patience. Keep an eye on your email, a member of our support team will be in contact.


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