Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Bought device, where is my order?

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Bought a Roku device May 7 today’s is May 19 and I still am yet to receive my device they said it was supposed to be delivered yesterday I check today and I was saying is supposed to be delivered the 20th and I paid for overnight shipping what is going on

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Roku Employee
Roku Employee

Re: Bought device

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@Komara2428 @NothappyinPhx 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Have not gotten my roku yet. Was told its shipped. Where is it then?

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I made a buy last week. I was told it was shipped. So where is it? 3-7 business days I was told. It should have been here already. How long do I have to wait!

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Roku Employee
Roku Employee

Re: Bought device

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@Komara2428 @NothappyinPhx 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Bought device, where is my order?

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I placed an order on Monday May 18 and also looked up my order and it stated no order found and still haven't received my order

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Level 7

Re: Bought device, where is my order?

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@Komara2428 wrote:

Bought a Roku device May 7 today’s is May 19 and I still am yet to receive my device they said it was supposed to be delivered yesterday I check today and I was saying is supposed to be delivered the 20th and I paid for overnight shipping what is going on


 

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Level 7

Re: Bought device, where is my order?

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Doesnt seem like a good idea to order products direct from Roku. I ordered a set of speakers a few days ago, of course they debited my card instantly but still havent processed or shipped the order. No live customer service and a few generic cut and paste replies. I requested a refund and still havent heard anything back from them.

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Roku Employee
Roku Employee

Re: Bought device, where is my order?

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@Jameshunter 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Bought device, where is my order?

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See that, No real Customer Service. Just a bunch of generic responses.

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