Accounts, Billing, & Orders

[Komara2428]

Bought a Roku device May 7 today’s is May 19 and I still am yet to receive my device they said it was supposed to be delivered yesterday I check today and I was saying is supposed to be delivered the 20th and I paid for overnight shipping what is going on

[NothappyinPhx]

I made a buy last week. I was told it was shipped. So where is it? 3-7 business days I was told. It should have been here already. How long do I have to wait!

[RokuDanny-R · Accepted solution]

@Komara2428 @NothappyinPhx 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[Jameshunter]

I placed an order on Monday May 18 and also looked up my order and it stated no order found and still haven't received my order

[Jameshunter]

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@Komara2428 wrote:

Bought a Roku device May 7 today’s is May 19 and I still am yet to receive my device they said it was supposed to be delivered yesterday I check today and I was saying is supposed to be delivered the 20th and I paid for overnight shipping what is going on

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[RellyOhBoy]

Doesnt seem like a good idea to order products direct from Roku. I ordered a set of speakers a few days ago, of course they debited my card instantly but still havent processed or shipped the order. No live customer service and a few generic cut and paste replies. I requested a refund and still havent heard anything back from them.

[RokuDanny-R]

@Jameshunter 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[RellyOhBoy]

See that, No real Customer Service. Just a bunch of generic responses.

[Viksfan42]

I paid for 2 day shipping on a roku with jbl earbuds and I haven't even gotten a shipping confirmation or tracking number after 4 days.  Haven't been able to speak with a human representative. anyone else having this issue with new orders?

[RokuDanny-R]

@Viksfan42 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny