Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Deontegibson
Level 7

Billing

How come I am charged a monthly bill for ruku ($43.16)? We never order movies or not have any other subscriptions attached to our accounts besides having 3 TVs logged into my account.  

Is there a monthly charge just to have your smarty TV connected ? 

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2 Replies
Strega
Level 12

Re: Billing

There is no fee to have Rokus connected.

Check that all your Rokus are on the same account (settings->system->about) then go to the account(s) and check for subscriptions.  Hopefully you didn't call anyone on the phone when hooking up any of these Rokus.  (In the realm of Roku activation, phone calls mean scams.)

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RokuDanny-R
Roku Employee
Roku Employee

Re: Billing

@Deontegibson

Thanks for the inquiry.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see a list of current subscriptions that you are being billed for.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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