Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Metalhead
Level 7

Roku, 

why is my account being charged $108.00????? I have the Roku TV and I’m pretty sure I don’t have auto subscribe on any of the apps. This needs to be fixed. These are rough times and can’t afford 108.00 for an app. Absolutely ridiculous 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Billing

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@Metalhead 

Thanks for the note.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Billing

Jump to solution

@Metalhead 

Thanks for the note.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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