Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Billing something I didn't signed up for

  • I got billed for  Disney  plus  in roku but I unsubscribe from  it on roku  what happens next
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3 Replies
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Level 7

Re: Billing something I didn't signed up for

I DID NOT SIGN UP FOR HBO!! AND ROKU HAS CHARGED ME FOR IT! I SENT MULTIPLE MESSAGES FROM MAY 17, 2020! I FINDLY GOT IT CANCELLED AND ON MAY 25,20 AM! AND I SEE YOU ARE STILL CHARGING ME $14.99 UNTIL 6-25-20!! I DO NOT WANT TO BE CHARGED FOR THIS CONFUSION THAT ROKU HAS CAUSED!!! I REQESTED WAY AHEADED OF TIME TO CANCEL THE HBOAND IT HADNOTHING TO DO WITH ME ORDERING IT!!!!!!!WITH THE MULITABLE MESSAGES THAT I HAVE DONE THIS CHARGE BETTER NOT BE WITHDRAWN FROM MY ACCOUNT!!! AM I VERY CLEAR ON THIS!!!!! ROKU HAS HAD TIME TO CANCLE BFORE THE DUE DATE AND HAS NOT!!!!!!

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Roku Employee
Roku Employee

Re: Billing something I didn't signed up for

@Tigers24 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Roku Employee
Roku Employee

Re: Billing something I didn't signed up for

@flynn1 

Thanks for the inquiry. 

Did you recently have a free trial for HBO?  We highly recommend reviewing the terms for any trial, prior to signing up. 

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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