Accounts, Billing, & Orders

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Teresia2021
Level 7

Billing issue

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Roku, is aggravating,I can't get a support personal on phone with me, they always got topic to choose from, I'm aboutb ready give to give  up on roku, I reasonly purpose fubo.com, my trial ended so I cancel it, which roku already tooking the money out my account today, I want know when will they refund back? Because this haVe put  a overdraft in my checking account!!??🤨🤨🤨

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RokuDanny-R
Roku Employee
Roku Employee

Re: Ugh 🤦🏽‍♀️

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@Teresia2021

Thanks for the post.

Please be aware that if you previously had a free trial through the same Roku account (on any Roku device linked to your account), you will not be eligible for another free trial with that specific service. We highly recommend reviewing the terms for any trial, prior to signing up. 

If you need further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Ugh 🤦🏽‍♀️

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@Teresia2021

Thanks for the post.

Please be aware that if you previously had a free trial through the same Roku account (on any Roku device linked to your account), you will not be eligible for another free trial with that specific service. We highly recommend reviewing the terms for any trial, prior to signing up. 

If you need further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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makaiguy
Level 20

Re: Billing issue

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@Teresia2021 wrote:

... my trial ended so I cancel it,


Trials automatically become paid accounts when the trial period runs out.  You must cancel BEFORE a trial ends to keep from being charged.  If you wait until after it has expired it is too late.  This is all covered in the information you are shown when starting the trial -- you know, the stuff most of us don't bother to read but just agree to?

Once charged, you have pre-paid for your initial subscription period.  Canceling after the paid subscription has started prevents the subscription from auto-renewing at the end of the subscription period, but the subscription will continue in force until you reach the end of the pre-paid period.

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