Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Billing for service I don't have

I don't use Roku in the card that I have on file is not the card is being charged every month I don't know how someone got my card information and put it on Roku but I would like a refund

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3 Replies
Level 18

Re: Billing for service I don't have

You need to contact whoever issued you a card IMMEDIATELY.Get a new card cancel the other.

And then condern yourself with the charges.

---A problem clearly stated is a problem half solved---.
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Level 7

Billed but no subscription

have a  statement from my bank labeled “roku for perform inves” for 21.39
That posted August 3rd.

I haven’t authorized any purchases.

I checked my roku account and there are no purchases or subscriptions listed.

Tried to contact customer support through the prompts but after selecting “I don’t recognize a charge” and “30 day duration” it keeps telling me no invoices found.

Please help me or give me a number I can call to get help.

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Level 21

Re: Billed but no subscription

Why don't you start with your bank?  I think what Roku is trying to tell you is that they didn't charge your account.

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