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Jasmin34
Level 7
‎08-06-2020 10:42 PM

Billing for service I don't have

I don't use Roku in the card that I have on file is not the card is being charged every month I don't know how someone got my card information and put it on Roku but I would like a refund

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boogernose
Level 18
‎08-06-2020 11:50 PM

Re: Billing for service I don't have

You need to contact whoever issued you a card IMMEDIATELY.Get a new card cancel the other.

And then condern yourself with the charges.

---A problem clearly stated is a problem half solved---.
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Abc2
Level 7
‎08-07-2020 10:12 AM

Billed but no subscription

have a  statement from my bank labeled “roku for perform inves” for 21.39
That posted August 3rd.

I haven’t authorized any purchases.

I checked my roku account and there are no purchases or subscriptions listed.

Tried to contact customer support through the prompts but after selecting “I don’t recognize a charge” and “30 day duration” it keeps telling me no invoices found.

Please help me or give me a number I can call to get help.

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renojim
Community Streaming Expert
‎08-08-2020 01:54 AM

Re: Billed but no subscription

Why don't you start with your bank?  I think what Roku is trying to tell you is that they didn't charge your account.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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