Account, payments & subscriptions

[Tcl7]

I'm being billed for 120.00 dollars when my subscriptions are less than 10.00. When I tried to contact customer support there was no link to send them a message. That is why I made this post

[Ello2022]

https://support.roku.com/category/202683127

[DBDukes]

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@Tcl7 wrote:

I'm being billed for 120.00 dollars when my subscriptions are less than 10.00. When I tried to contact customer support there was no link to send them a message. That is why I made this post

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Billing for what? What's the subscription for? What service?

[Hector-Roku]

Hi @Tcl7, we're happy to help out with this! It looks like you are being billed $120 as opposed to the $10 monthly that you are expecting. To break down the charges for your subscriptions, we will be reaching out through direct message here on the Roku Community. Please keep an eye out in your inbox for a message from us so that we can further assist. Appreciate the support on this one @DBDukes @Ello2022.

[andyross]

$10 * 12 months = $120. You probably ended up with an annual subscription. You need to carefully read sometimes as they may show 'only $10 per month', but there may be a somewhat hidden notice that is per month on an annual subscription.