Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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AngieN
Level 7

Billing date

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Is there a way to change my billing to date to the 1st of the month whether it be through the Roku device or my Hulu account itself

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2 Solutions

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RokuDanny-R
Roku Employee
Roku Employee

Re: Billing date

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@AngieN

Thanks for the inquiry.

For account and billing related issues regarding Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus

However, for more information about billing through Hulu directly, you will need to contact Hulu support for further assistance.

You can reach them here: https://help.hulu.com/s/?language=en_US


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuMary-F
Roku Employee
Roku Employee

Re: Billing date

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Hi @DAVIDHEAR,

Thanks for reaching out to the Roku community! 

I understand from your message that you wanted to change your billing date.

Please be informed that there is no available option to change the billing date in any of your subscriptions. However, we suggest that you cancel the current subscription then resubscribe again on the exact date when you want to get billed monthly. That way you will be able to have the billing date that you desire. 

Note: Subscriptions are pre-paid, non-refundable, and will auto-renew until you cancel your subscription. When you cancel a subscription, the cancellation will not take effect until the next renewal date and you may be entitled to continue to access the channel until then.

If you need further assistance, feel free to contact Roku support at https://support.roku.com/contactus

Thanks,
Mary

 

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Billing date

Jump to solution

@AngieN

Thanks for the inquiry.

For account and billing related issues regarding Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus

However, for more information about billing through Hulu directly, you will need to contact Hulu support for further assistance.

You can reach them here: https://help.hulu.com/s/?language=en_US


Thanks,
Danny

Danny R.
Roku Forum Moderator
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DAVIDHEAR
Level 7

Re: Billing date

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HOW CAN I SET THE BILLING DATE TO THE FIST OF THE MONTH FOR DISNEY CHANEL

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RokuMary-F
Roku Employee
Roku Employee

Re: Billing date

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Hi @DAVIDHEAR,

Thanks for reaching out to the Roku community! 

I understand from your message that you wanted to change your billing date.

Please be informed that there is no available option to change the billing date in any of your subscriptions. However, we suggest that you cancel the current subscription then resubscribe again on the exact date when you want to get billed monthly. That way you will be able to have the billing date that you desire. 

Note: Subscriptions are pre-paid, non-refundable, and will auto-renew until you cancel your subscription. When you cancel a subscription, the cancellation will not take effect until the next renewal date and you may be entitled to continue to access the channel until then.

If you need further assistance, feel free to contact Roku support at https://support.roku.com/contactus

Thanks,
Mary