Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Quinnar
Level 7

Billing Question

Jump to solution

I went to buy a roku tv tonight at walmart and the sales person told me that roku is now charging people an annual fee. I have read alot about the scam I'm just double checking to see if he is right. Thank you

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Billing Question

Jump to solution

@Quinnar 

Thanks for the inquiry.

As @renojim mentioned, Roku does not charge a monthly service subscription or monthly equipment rental fees for owning a Roku streaming player or Roku TV; nor does Roku charge for creating a Roku account.

For more information regarding charges when using a Roku device, visit out Support page here: Will I be charged a monthly subscription or rental fees?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
4 REPLIES 4\
renojim
Community Streaming Expert

Re: Billing Question

Jump to solution

HE IS WRONG!  You should report him to his manager  No one should be spreading misinformation like that.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Billing Question

Jump to solution

@Quinnar 

Thanks for the inquiry.

As @renojim mentioned, Roku does not charge a monthly service subscription or monthly equipment rental fees for owning a Roku streaming player or Roku TV; nor does Roku charge for creating a Roku account.

For more information regarding charges when using a Roku device, visit out Support page here: Will I be charged a monthly subscription or rental fees?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
Magcel91
Level 7

Re: Billing Question

Jump to solution

How can i confirm if I'm being billed?

0 Kudos
renojim
Community Streaming Expert

Re: Billing Question

Jump to solution

https://my.roku.com/account/subscriptions

https://my.roku.com/account/purchases

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos