Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Billing Question

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I went to buy a roku tv tonight at walmart and the sales person told me that roku is now charging people an annual fee. I have read alot about the scam I'm just double checking to see if he is right. Thank you

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Roku Employee
Roku Employee

Re: Billing Question

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@Quinnar 

Thanks for the inquiry.

As @renojim mentioned, Roku does not charge a monthly service subscription or monthly equipment rental fees for owning a Roku streaming player or Roku TV; nor does Roku charge for creating a Roku account.

For more information regarding charges when using a Roku device, visit out Support page here: Will I be charged a monthly subscription or rental fees?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 16

Re: Billing Question

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HE IS WRONG!  You should report him to his manager  No one should be spreading misinformation like that.

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Roku Employee
Roku Employee

Re: Billing Question

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@Quinnar 

Thanks for the inquiry.

As @renojim mentioned, Roku does not charge a monthly service subscription or monthly equipment rental fees for owning a Roku streaming player or Roku TV; nor does Roku charge for creating a Roku account.

For more information regarding charges when using a Roku device, visit out Support page here: Will I be charged a monthly subscription or rental fees?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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