Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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shannonrobley
Level 7

Billing Issue Roku Warner Media....what is this?

I have tried using the "support.roku.com" website for help and it is the most unhelpful website to date. I would much prefer speaking to a human or at least a live chat. 

 

My account was billed $14.99 for Roku Warner Media. What is this? I do not have any subscriptions or orders in my Roku account. When I "click" purchases in the last 30 days, it shows nothing and kicks me out. I am not getting any assistance and I am very frustrated. 

How can I help with this issue? I would like my money refunded because I did not give authorization for this and clearly, my account has zero record of it. 

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4 REPLIES 4\
atc98092
Community Streaming Expert

Re: Billing Issue Roku Warner Media....what is this?

For that dollar amount and the billing name, it sounds like HBO Max. Log into your Roku user account (https://my.roku.com) and see if it shows a subscription there. 

Dan

Roku Community Streaming Expert

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RokuKariza-D
Roku Employee
Roku Employee

Re: Billing Issue Roku Warner Media....what is this?

Hey @shannonrobley

Thanks for posting here in the Community!

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

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Kinggreg
Level 7

Re: Billing Issue Roku Warner Media....what is this?

I need to cancel my subscription before they bill me

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renojim
Community Streaming Expert

Re: Billing Issue Roku Warner Media....what is this?

@Kinggreg, if you pay through Roku cancel here:

https://my.roku.com/account/subscriptions

Roku Community Streaming Expert

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