Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Daycox89
Level 7

Billig accounts and payment method

I’ve been being charged for months for roku but the charges isn’t showing up in my subscriptions. I called but they gave me a support number how do I cancel and get all my money back 

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2 REPLIES 2\
HDMIGuy
Level 11

Re: Billig accounts and payment method

There is no charge for Roku.  Call credit card or bank and dispute the charges.  Nothing Roku can do for you.  Did you pay to activate your Roku?  If you paid to activate your Roku you were a victim of a scam.  Try to find out where your payment is going.

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Billig accounts and payment method

Hey @Daycox89

We do apologize for the inconvenience this has caused you.

It looks like you were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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