Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Billed twice for one order

I ordered UFC 257 on 1/24/21 for $75.27.  My bank statement shows that Roku billed me twice for that amount on 1/25/21.  How do I get refunded for the 2nd billing?

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Billed twice for one order

Hi @rwhite2112,

Thanks for the inquiry.

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: They will be able to further assist you.

Best regards,

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