Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Billed for something that was not ordered-Need Customer Support ASAP!

I need assistance that is not offered to me with Accounts, Billing & Orders. On 9/17/20 I was billed $25.65 for "The Roku Channel". I have not ordered anything since having my Roku device and need someone to assist me with getting a refund issued.

Thank you

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5 Replies
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Level 19

Re: Billed for something that was not ordered-Need Customer Support ASAP!

Contact your credit card company.  That's almost certainly a scam.

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Level 7

unauthorized charge

Hello!

I need someone to help me...

Roku charged me 59.99 and I don't know why... I tried to figure out but you guys don't have a phone number or even an email to answer, this is ridiculous!

I called Disney channel and they don't have answers to me either. Please, I need help to understand this situation!  

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Level 19

Re: unauthorized charge

Did you try your credit card company to find out who really charged you?  You may find out it wasn't Roku at all.

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Level 7

Re: unauthorized charge

I asked for my bank but they told they can't do anything because I have a Disney account in my debit account, and Roku is the same corporation... I called Disney and they told me to try to figure out with Roku, but it's very complicated to find a solution with the company no has a telephone! actually the Disney account it's under my husband's email: sobraltavares@hotmail.com. Please provide me an answer. 

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Roku Employee
Roku Employee

Re: unauthorized charge

@ingridcramos 

Thanks for the information.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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