So I have had an account for the NFL Game Pass through the NFL website for two years. I watch the games on my Roku 4 player connected to my VIZIO TV. I recently purchased a Phillips TV with Roku. When adding my NFL account information into the new to watch games, unbeknowst to me I was added into a trial for the NFL Game Pass. I was charged a subscription fee without knowing it until I got me CC statement. Essentially I am now paying double to watch NFL games. You can't call Roku so I went through the online customer service support. Was told basically sorry we can't refund you and try using a PIN next time. Great customer service.