Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Bleonard1991
Level 7

Billed for a cancelled subscription

I cancelled my hallmark channel after my free trial and I just noticed I was billed for it.  I’m not sure what I need to do to fix this or if I’m missing something... 

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2 Replies
Katbyt
Level 7

Re: Billed for a cancelled subscription

Im having the same issue  roku  is charging me monthly  fir something  I've canceled  8 months ago  how do i get them to stop charging me!!!

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renojim
Level 21

Re: Billed for a cancelled subscription

You'll only ever see one answer here:  https://support.roku.com/contactus

It may or may not be helpful.  Make sure you check your current subscriptions at https://my.roku.com/account/subscriptions and make sure you're logging in with the same email address that shows under Settings->System->About on your Roku.

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