Help

Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Anetbme
Level 7
‎11-11-2020 04:48 PM

Billed for a Roku cube on 10/13 never received

On 10/13 my bank was charged $107.24 for Roku Cube ! Never have received. Can’t get ahold of anyone to ask ?  I have tried everything, Bad Customer Service

0 Kudos
Reply
2 Replies
Strega
Level 14
‎11-11-2020 05:01 PM

Re: Billed for a Roku cube on 10/13 never received

Roku cube??

Fire TV Cube perhaps? 

0 Kudos
Reply
RokuDanny-R
Roku Employee
Roku Employee
‎11-13-2020 02:45 PM

Re: Billed for a Roku cube on 10/13 never received

@Anetbme 

Thanks for the post.

If you are seeing charges that you do not recognize, we would recommend that you contact your card provider for further assistance.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Reply